FAQ

Frequently Asked Questions (FAQ)

General Information

1. What is Broche Perfume?
Broche Perfume is a luxury fragrance brand dedicated to crafting timeless, high-quality perfumes that capture individuality and elegance. Each scent is designed to tell a story and evoke emotion through carefully selected ingredients and expert craftsmanship.

2. Where is Broche Perfume based?
Broche Perfume is based in Fairbanks, Alaska, USA, with our main address at 211 Clarkson Dr Apt 27, Fairbanks, AK 99709.

3. Are Broche Perfume products authentic?
Yes. All Broche Perfume products are 100% authentic and created with premium ingredients. We take pride in offering genuine, high-quality fragrances directly from our brand.

Product Information

4. What types of perfumes do you offer?
We offer a wide range of perfumes for both men and women, including floral, woody, oriental, and fresh fragrances. Each scent is designed to suit different moods, occasions, and personalities.

5. How long do Broche Perfume fragrances last?
Our perfumes are crafted with high concentrations of essential oils, ensuring long-lasting wear. On average, a fragrance can last between 6 to 10 hours depending on skin type, environment, and application method.

6. Are your perfumes cruelty-free?
Yes. Broche Perfume is committed to ethical practices. None of our products are tested on animals.

7. Do you offer sample sizes?
Currently, we do not offer sample sizes. However, we are working on introducing discovery sets in the near future.

Fragrance Selection & Care

8. How can I choose the right fragrance for me?
Consider your personality, lifestyle, and the type of scents you naturally enjoy. For example, floral and fruity notes are great for daytime wear, while woody or oriental scents are ideal for evening occasions. Our product descriptions include detailed scent profiles to help guide your choice.

9. How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight and heat. Avoid keeping it in humid areas like bathrooms, as moisture can alter the fragrance composition.

10. How should I apply perfume for the best results?
Apply perfume to pulse points such as the wrists, neck, and behind the ears. Avoid rubbing the fragrance after application, as this can break down the scent molecules.

Orders & Shipping

11. Where do you ship?
We currently ship to France and the United Kingdom only.

12. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by destination:

13. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to monitor your delivery status.

14. What should I do if my order hasn’t arrived?
If your order is delayed or missing, please contact our customer service team with your order number, and we will assist you promptly.

Returns & Exchanges

15. What is your return policy?
Due to the nature of perfume products, we can only accept returns on unopened and unused items within 14 days of delivery. The product must be in its original packaging.

16. How do I initiate a return?
To start a return, contact our customer service team with your order details. We will provide instructions for returning your item.

17. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund as quickly as possible.

Customer Service

18. How can I contact Broche Perfume?
For any inquiries, please reach out via email at support@brocheperfume.store or through the contact form on our Shopify store.

19. What are your customer service hours?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (local time).

20. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 2 hours of placement. After that, the order may already be in processing or shipping.

Additional Information

21. Do you offer gift wrapping or personalized messages?
Yes. Gift wrapping and personalized message options are available at checkout for an additional fee.

22. Do you offer bulk or wholesale orders?
For wholesale or bulk purchase inquiries, please contact us directly at support@brocheperfume.store.

23. Are your perfumes suitable for sensitive skin?
Our perfumes are formulated with high-quality ingredients, but as with any fragrance, a patch test is recommended before full use, especially for sensitive skin.