FAQ

At Broce Perfume, we believe every fragrance should feel refined, personal, and unforgettable. Below you’ll find answers to our most common questions about shipping, returns, and product care.

Shipping

Where do you ship?

We currently ship within the United States and Canada only.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 5–10 business days after shipment.

How much is shipping?

Shipping rates are calculated at checkout based on your delivery address and order details. Any shipping promotions or special offers will be displayed during checkout when available.

Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with your tracking information so you can follow your package every step of the way.

Do you offer international shipping?

At this time, we do not offer international shipping outside of the USA and Canada.

Returns & Exchanges

What is your return policy?

Due to the personal nature of fragrance products, all sales are generally final. However, if your order arrives damaged, defective, or incorrect, please contact us and we will be happy to assist you.

What should I do if my order arrives damaged?

If your package arrives damaged, please contact us as soon as possible with your order number and a photo of the item and packaging. We will review your case and work toward a suitable resolution.

Can I cancel or change my order?

If you need to make changes to your order, please contact us immediately after placing it. We can only accommodate changes if the order has not yet been processed or shipped.

Do you accept exchanges?

At this time, we do not offer standard exchanges. If you have received the wrong item or an item with an issue, please reach out to our team for assistance.

Product Care

How should I store my perfume?

To preserve the quality and scent of your fragrance, store it in a cool, dry place away from direct sunlight, heat, and humidity.

How can I make my fragrance last longer?

For best results, apply perfume to pulse points such as the wrists, neck, and behind the ears. Applying fragrance to moisturized skin can also help extend wear.

Can perfume expire?

Like all fragrances, perfume can gradually change over time. Proper storage helps maintain its scent and quality for as long as possible.

Should I shake the bottle before use?

No, shaking your perfume bottle is not necessary. Gentle handling is best to protect the fragrance composition.

How do I get the best scent experience?

Spray perfume from a short distance onto clean skin or clothing, and avoid rubbing it in. This helps the fragrance develop naturally and evenly.

Contact Us

If you have any additional questions about your order, shipping, or products, please contact our customer care team. We’re here to help and make your Broce Perfume experience as seamless and elegant as possible.