Shipping policy

At Broce Perfume, every order is prepared with care and attention to detail, ensuring your fragrance arrives with the elegance it deserves.

Shipping Locations

We currently offer shipping within the United States and Canada only. At this time, we do not provide international shipping outside these regions.

Order Processing

All orders are processed within 1–3 business days after purchase, excluding weekends and holidays. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Delivery Times

We aim to deliver your fragrance as promptly as possible.

  • United States: Standard shipping typically takes 3–5 business days.
  • Canada: Standard shipping typically takes 5–8 business days, depending on customs clearance.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or periods of high order volume.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order details. Any applicable shipping promotions or special offers will be displayed during checkout when available.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email so you can follow your package from dispatch to delivery.

Shipping Information

Please ensure that your shipping details are entered accurately at checkout. Broce Perfume cannot be held responsible for delays, lost parcels, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

While we work with trusted carriers to ensure a smooth delivery experience, occasional delays may occur. If your package appears to be delayed or lost, please contact us so we may assist in reviewing the matter with the shipping carrier.

Refund Policy

At Broce Perfume, we take great pride in the quality of our fragrances and packaging. Because perfume is a personal and intimate product, our refund policy is designed to maintain both product integrity and customer care.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To help us resolve your concern promptly, please include your order number and clear photos of the product and packaging.

Once your claim has been reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase
  • Incorrect fragrance selection
  • Orders marked as delivered by the carrier
  • Packages lost due to an incorrect shipping address entered by the customer
  • Opened or used products

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Contact Us

If you believe there is an issue with your order, please contact our customer care team as soon as possible. We are committed to handling each concern with professionalism, discretion, and care.

Trade name: Brocheperume

Phone number: +1 (907) 268 2766

Email: support@brocheperfume.store

Store address: 211 Clarkson Dr Apt 27, Fairbanks AK 99709, United States