Refund policy

Return, Refund & Exchange Policy

At Broche Perfume, we want you to feel confident and satisfied with every purchase. Because our fragrances are personal and intimate products, this policy is designed to protect both the quality of our items and the integrity of your shopping experience.

Returns

We accept returns on eligible items that are unused, unopened, and in their original packaging. For hygiene and quality reasons, we are unable to accept returns on products that have been opened, used, or tested.

To request a return, please contact us within 7 days of delivery with your order number and a brief explanation of the issue.

Exchange Policy

We do accept exchanges for eligible items. Exchanges may be approved for products that arrive damaged, defective, or incorrect, or for unopened items returned in accordance with this policy.

If you would like to request an exchange, please contact us within 7 days of delivery. Exchange requests are subject to product availability.

Return Shipping Label

Customers are responsible for the cost of the return shipping label unless the item received was damaged, defective, or incorrect due to our error. If your return is approved, we will provide the return instructions and mailing details.

Please ensure your return is securely packaged, as we are not responsible for items lost or damaged during return transit.

Refunds Processing Time

Once your return has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed within 10 business days and issued to your original payment method. Please note that your bank or payment provider may require additional time to post the refund to your account.

Non-Refundable Items

Refunds will not be issued for:

  • Opened or used products
  • Change of mind after purchase
  • Incorrect fragrance selection
  • Orders marked as delivered by the carrier
  • Items returned without prior approval
  • Sale or clearance items, unless defective or damaged upon arrival

Contact Us

If you have any questions about a return, refund, or exchange, please contact us at:

Trade name: Brocheperume

Phone number: +1 (907) 268 2766

Email: support@brocheperfume.store

Store address: 211 Clarkson Dr Apt 27, Fairbanks AK 99709, United States